YoTrackr reads domain expiry and registrar from public registration records (RDAP), and checks SSL by opening a secure connection to the site. Both depend on outside services, so sometimes they cannot answer. This is normal, and you can always type the values in yourself. This page explains the messages you may see and what to do about each.
What the message under the domain field means
When Magic Fetch cannot read the expiry date, the app says why and what to do. Whatever it did find, such as the registrar or SSL, is still filled in. Type the expiry date in yourself, as your registrar's page or renewal email shows it.
| The message starts with | What it means |
|---|---|
| "No registration record was found for this name" | Check the spelling. If the domain is yours, its ending may not publish records at all. |
| "This domain's registry does not publish the expiry date" | The domain exists, but its registry keeps the date private. Enter it by hand. |
| "The lookup service did not answer just now" | A timeout or a busy service. Try again in a minute, or enter the date by hand. |
Domain expiry or registrar is empty
| Cause | What to do |
|---|---|
| The ending does not publish data | Many country-code domains and some new endings do not offer public records. Enter the expiry date from your registrar's page. |
| The registry hides fields | Some registries redact the registrar or dates for privacy, or return only part of the record. |
| The lookup service is busy or rate limited | Wait a minute and try again. Results are cached for 6 hours, so an immediate second try returns the same answer. |
| A typo | Check the spelling. A name without a dot cannot be looked up, because Magic Fetch only works for domain names. |
| The domain is new, or was just transferred | New registrations can take a while to appear. |
SSL shows missing or unavailable
- The check connects to port 443 of the domain from our servers. A site with no HTTPS, a certificate on another port, an allow-list or firewall that blocks unknown visitors, or a bot wall, will fail the check even if the certificate is fine.
- Private, internal or staging hosts are not reachable from the internet, so they cannot be checked. Tick SSL by hand.
- If the certificate really is missing or expired, the fix is at your host, not in YoTrackr. See SSL certificate expired? How to fix it fast and renew an SSL certificate without downtime.
What to do instead
You can always edit the item and set the expiry date and the SSL box yourself. Manual values are kept and work exactly like fetched ones. Reminders and the dashboard use them the same way. See add an item: every field explained and set up renewal alerts.
Time zones
Registries record expiry as a moment in time, and registrars often show the date in their own time zone. The date in YoTrackr can be a day earlier or later than your registrar's page. Set the renewal date to the day you need to act by.
Wishlist domains
The wishlist has its own Refresh WHOIS button, with the same limits.
Common questions
Why does my .com work but my country domain does not? Many country-code endings do not publish registration records, so the lookup has nothing to read. Enter the date by hand.
Is the date wrong by a day? That is usually the time zone. See above.
Do I have to fix this before reminders work? No. Set the expiry date yourself and reminders work as normal.
For how to use the lookup, see track a domain with Magic Fetch. If it still fails, email support (see contact support and what to send us) with the domain name, not your password or registrar login, and what the app showed.