Refund & Cancellation Policy
How refunds work for AppSumo purchases and direct purchases, and how to cancel.
Updated 26 Sept 2026
Purchases via AppSumo
If you bought your YoTrackr license through AppSumo, your purchase is covered by AppSumo's own 60-day money-back guarantee. Refunds for AppSumo purchases must be requested directly through AppSumo (via your AppSumo account → "My Products"), not through YoTrackr — we don't process the payment or the refund on that channel, AppSumo does. Once AppSumo processes a refund, we'll deactivate the associated license on our end automatically.
Direct Purchases (via yotrackr.com)
For any license purchased directly from us (outside of AppSumo or a similar marketplace), we offer a 30-day money-back guarantee on lifetime purchases and a 14-day money-back guarantee on monthly and yearly plans, counted from the date of payment. If YoTrackr isn't right for you, email [email protected] within that window with your order/license details, and we'll issue a full refund and deactivate the license. Refunds go back to the original payment method and usually reach you within 5–10 business days of approval, depending on your bank. After the window, purchases are non-refundable except where required by applicable law, which includes any statutory rights you have as a consumer where you live.
Free Trial
The 14-day free trial requires no payment method, so there's nothing to refund — it simply expires back to the free tier automatically. You won't be charged unless you separately choose to activate a paid license.
Cancellation
Lifetime licenses (AppSumo or direct) are one-time purchases, so there is no recurring charge to cancel. If you'd like to stop using YoTrackr, you can deactivate your license from Settings → License, and optionally delete your account and data as described in our Privacy Policy.
Monthly and yearly plans (sold on yotrackr.com, not through AppSumo) renew automatically at the end of each billing period until you cancel, and we show the price and renewal terms before you pay. You can cancel at any time from Settings → License; the plan then stays active until the end of the period you already paid for and will not renew. Cancelling does not by itself refund the current period; refunds follow the windows above.
Contact
For any refund or cancellation request, email [email protected] with your account email and (if applicable) your license key or AppSumo order ID.